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Out-of-court settlement of disputes

In accordance with the legal norms, Proizvodnja keramike shrusko, Nina Mrđenović s.p. does not recognize any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Consumer Dispute Resolution Act.

Nina Mrđenović s.p. as an online shop on its website an electronic link to the online dispute resolution platform for consumers (ODRP). The platform is available to consumers here: http://ec.europa.eu/odr

The above regulation follows from the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.